Refund policy
Due to the nature of health and wellness supplements, we have a strict return policy to ensure the safety and integrity of all products.
Eligibility We accept returns only on unopened, sealed products in their original packaging within 30 days of delivery. Opened or partially used supplements cannot be returned for health and safety reasons.
Non-Returnable Items
- Opened or unsealed supplement products
- Items marked as final sale
- Products damaged due to misuse or improper storage
Refund Process To initiate a return, contact us at drlouiscastaldi@yahoo.com within 30 days of receiving your order. Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days.
Exchanges We replace items that are defective or damaged. If you need an exchange, contact us at [your email].
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.